Who is it for?
Redwall’s website maintenance service and customer support are suitable for anyone who wants to ensure the reliability of their website and quick response to issues. This service is ideal for businesses of all sizes that lack the time or skills to manage their website.
We offer maintenance services and support for websites based on Joomla!, WordPress, and other popular content management systems.
Why is maintenance service important?
By entrusting the maintenance of your website to our experienced team, you ensure continuous reliability, security, and up-to-date functionality. Our work process is smooth and unobtrusive – your website stays accessible at all times, without interruptions.
- Security and stability: Regular maintenance prevents security risks and ensures uninterrupted operation of your website.
- Speed and visibility: An optimized website performs faster and achieves better results in search engines.
- Proactive action: We make suggestions for improvements and fix any discovered issues. In the case of larger problems, we coordinate the work before execution, ensuring clear communication and swift action.
By investing in professional maintenance services, you save money and time in the long run while keeping your website always professional.
Services we offer
We provide everything for your website, from software updates to security monitoring and backups. Our service also includes additional development and support to ensure your website remains top-notch. Below is a more detailed introduction to the service content based on content management platforms.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except on public holidays).
- WordPress website software and plugin version updates and security patches
- Important updates completed within 1-3 business days, minor updates every 2 weeks.
- Manual, multi-step process with testing.
- Bug fixes: Code integration with existing code (up to 1 hour per bug).
- Backups and their storage, restoration from backups if necessary.
- Paid plugin licenses provided for free during the contract period:
- ACF Pro
- WPML
- WP Rocket
- Akeeba Backup PRO
- 24/7 security monitoring
- Additional development and integrations based on your requirements.
- Content management support for any related issues.
- SEO technical tasks (e.g., based on marketing agency audits).
- Proactive approach: recommendations for improvements and updates.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except on public holidays).
- Joomla! website software and plugin version updates and security patches
- Manual execution of important updates within 1-3 business days, minor updates every 2 weeks.
- Manual, multi-step process with testing included.
- Bug fixes: Code integration with existing code (up to 1 hour per bug).
- Backup creation and storage, with restoration from backup when necessary.
- Paid plugin licenses provided for free during the contract period:
- JCE Pro
- Akeeba Backup PRO
- 24/7 security monitoring
- Additional development and integrations based on your requirements.
- Content management support for any related issues.
- SEO technical tasks (e.g., based on marketing agency audits).
- Proactive approach: recommendations for improvements and updates.
We are available by phone and email on weekdays from 9:00 AM to 5:00 PM (except on public holidays).
Often, platform-based IT support does not extend to custom-designed websites, and that’s where we step in to offer our expertise in managing and enhancing your website.
- Additional development and integrations based on your specific needs.
- Content management support to resolve any issues related to updating or managing content on your site.
- SEO technical tasks (e.g., based on marketing agency audits) to optimize your website for better search engine performance.
- Proactive approach: Providing recommendations for improvements, enhancements, and ongoing optimizations.
If you need support for another CMS, feel free to contact us, and we’ll discuss the details further.
For larger and more complex requests, our user support team is supported by UI/UX designer and the development team, ensuring that no problem or request goes unresolved.